Airtable Solutions - Creative Operations Specialist

WHY US?

💸 34k - 39k USD per year, on a full time contractor contract
🌎 Fully remote working from anywhere within the PT time zone!
✨ Working with globally recognisable brands in US Entertainment
💻 Working with the latest hardware, tech stack and tools
🏋️‍♀️ Access to benefits (country dependent 🌎 )

The workday for this role will begin at 10:30 AM ET / 7:30 AM PT.

Who We Are 

At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients. 

Whether we're building innovative products, producing high-impact social content, or designing smarter ways for our partners to work—we’re right at the cutting edge of creativity, technology, and automation. 

Embracing Future-Facing Technology

Emerging technologies like Artificial Intelligence present exciting opportunities for us and our clients. As the world adapts, we’re committed to safely exploring the potential advantages of AI, integrating it thoughtfully into our work where possible, and one day guiding our clients through new possibilities when they’re open and ready for them. By tapping into our creativity, expertise, and collaboration, we aim to embrace its potential together. Our vision relies on people who are curious about this technology and excited to take on this challenge!

RESPONSIBILITIES

As a Creative Operations Specialist, you will play a crucial role in providing comprehensive solutions to media teams utilising Storm’s process design services. You will be part of our remote global team building and maintaining client systems, but also troubleshoot issues and ensure the smooth experience of users as most of our clients are based in the PST time zone. Your critical eye and attention to detail will allow you to spot reported problems and tailor solutions for maximum effectiveness and efficiency.

This position requires a combination of creative thinking, stellar communication skills, and technical acumen. If you are passionate about finding better ways to work and have a flair for cutting right to the heart of a problem, this role is perfect for you.

What can you expect?

• Act as a point of contact for client teams, responding to queries and providing troubleshooting advice via various channels (e.g., email, chat, video conferencing)
• Act as a sense-maker in complex process conversations: interpreting the needs or problems of our clients, distilling the root cause, and charting a path forward
• Populating tools with client data, checking consistency, and solving for any discrepancies
• Opportunities to design workflow and process for name-brand clients
• Collaborate with cross-functional teams to develop and implement system enhancements, such as automation, integrations, and workflow optimizations
• Building automated processes customised to client needs, using a combination of no/low-code tools and simple scripting with support for learning and growth
• Exploring solutions to increase efficiency in internal and client workflows
• Continuously stay up to date on AI developments and best practices, leveraging these advancements to enhance workflow automation, optimize processes, and drive operational efficiency
• Research new media and content tools to stay on the cutting edge of workflow solutions

Your Expertise 

• Excellent communication skills to present processes to client audiences with varying levels of expertise.
• Confident in engaging with clients and colleagues to identify and discuss potential problems.
• Proven experience in providing frontline support or other client-facing communication, preferably within a media marketing or digital advertising environment
• High level of proficiency in the Airtable platform with the ability to leverage its features for enhanced workflow management and process automation. Strong proficiency in similar software platforms such as Monday.com, Asana, Jira, may also be considered if described.
• Strong skills in process design, getting hands-on with building streamlined and efficient workflows tailored to client requirements.
• Capable of working independently while ensuring clear and consistent communication with managers and team members.
• Strong adaptability/technical aptitude for software and systems.
• Unparalleled attention to detail.

Nice to have:

• Basic level of familiarity with programming languages, particularly JavaScript or HTML.
• Understanding of marketing processes, campaign execution, and media planning.
• Familiarity with the landscape of no/low-code solutions for automation and efficiency.

What It’s Like to Work Here 

• Cutting-Edge Tools & Tech 
  Work with the latest hardware and software—Windows or Mac—so you're always set up to succeed. 

• Ideas Welcome, Always 
  We don’t just say we’re open to ideas—we act on them. Your insights can shape how we work across the company. 

• Fast, Agile, Adaptive 
  We move like a start-up but with the backing of a larger team. Quick decisions and a responsive culture are the norm. 

• Incredible Team, Global Reach 
  Join an international crew of 175+ passionate, talented people. We hire for skill, drive, and authenticity—just be yourself. 

• Remote-First & Flexible
  Fully remote within the PT time zone. The workday for this role will begin at 10:30 AM ET / 7:30 AM PT.

Hiring process 

• Paid Airtable challenge — show us how you structure data and craft a user-friendly interface. 

• Walk-through interview — present your solution just as you would to a client. 

These two steps mirror the projects you’ll handle day to day. 

Not sure if you tick every box? Apply anyway—we care more about your potential and mindset than a perfect match.